Return and Exchange Policy

Dream Weaver Return & Exchange Policy

Final Sale – No Refunds on Sale Items

All sale merchandise is final sale and cannot be returned or exchanged.
This includes all discounted clothing, which is sold below cost and therefore not eligible for return, refund, or exchange.

Returns & Exchanges on Regular-Priced Merchandise

If you are not satisfied with your regular-priced purchase, you have 30 days to request a return or exchange.

Please email: leeanne@dreamweavergifts.ca before sending your item back.

To be eligible for a return:

Item must be unused, unworn, and in the original condition received
Original packaging must be included

We reserve the right to refuse returns that do not meet these conditions.

Non-returnable / Non-refundable Items

Returns are not accepted on:

Sale / discounted items (including all sale clothing)
Special or custom orders
Edible or consumable products (tea, hot chocolate, food items)
Personal care items (bath, body, soaps, lotions, etc.)
Gift cards

Shipping for Returns

To return your eligible product, please mail to:

Dream Weaver
173 Hartley Street
Brockville, Ontario
K6V 3N4

Customers are responsible for return shipping costs.
Shipping costs are non-refundable.

If shipping an item over $75, we recommend a trackable method or shipping insurance.
We cannot guarantee receipt of returned packages.

Refund Processing

Once we receive and inspect your return, we will notify you via email.
Approved refunds will be issued to the original method of payment.

Please allow processing time depending on your financial institution.

If you have not received your refund:

Check your bank/credit card account
Contact your credit card company
Contact your bank
If still unresolved, contact us at leeanne@dreamweavergifts.ca

Order Cancellations

If you cancel an order before it has shipped, a refund will be issued less the 3% processing fee charged by our payment provider.